Hello!
Considering there have been several issues through the years here is a guide to help you and avoid being scammed in any way.
The sooner you report an incident to us the more chances we have to restore the item(s) you lost. Unfortunately there is no guarantee that we can retrieve the item you lost but the person who scammed you will be dealt with.
When you wish to lend any item of yours to someone and you want to have it back make sure to have screen shots showing the following:
- Date and time of the screenshot.
- The agreement you have with the person.
- Date and time you wish to have your item back. (The more specific you are the better)
Please be aware that, according to our game rules, the return period may not be longer than one month. - The items' details. (Shell, rare level, upgrade level, SP card points, perfection points, wings, resistance numbers, etc.)
- The actual trade panel with the confirmation message afterwards.
If you simply want your friend to help you trade gold or items between your characters then write it so in the chat and take a screen shot of it.
If you do not have screen shots showing the above stuff then we will not be able to assist you.
When you wish to buy something make sure the person you are trading with is trustworthy. We can help you restore the items you lost if you have screenshots showing the following:
- Date and time of the screen shot.
- The agreement you have with the person.
- The gold or items you have to give them in order for them to sell you the item you wish.
- Date and time you wish to have your item back. (The more specific you are the better)
Please be aware that, according to our game rules, the return period may not be longer than one month. - If there are item secures involved make sure the items cover the cost of the items you will probably lose. (The whole purpose is if you get scammed you can recover the value)
If you do not have screenshots showing the above stuff then we will not be able to assist you.
When you wish to sell something again make sure the buyer is trustworthy and make sure to have screenshots with the following points:
- Date and time of the screenshot.
- The agreement you have with the person.
- The gold or items you want from them so you can sell them your item.
- Expiration date. (Detailed conversation if you agreed to help a person that does not have all the gold at the time, make sure you are very clear about how much time they have to pay you)
Please be aware that, according to our game rules, the return period may not be longer than one month. - If there are item secures involved make sure the items cover the cost of the items you will probably lose. (The whole purpose is if you get scammed you can recover the value)
If you do not have screen shots showing the above stuff then we will not be able to assist you.
Misleading Shops
If a user has set up a private shop in order to mislead other users with the intend to scam them, then you can report it to us by providing the following:
- Screenshot of the misleading shop name.
- Screenshot of your possible chat with them.
- Screenshot of the possible speaker the scammer may have used.
- Screen shot of the possible general or whisper chat the scammer may have tried to mislead you on.
If someone tries to trade you with a similar name of someone you trust make sure its the correct person, do not simply trust someone and start giving them stuff.
Additionally now with the name changes be very certain who you trade with.
So here are some tips to avoid being scammed.
- If a trade window pops up and you get asked if you can lend any kind of gear/items, check the name and the level of the one that is trading you first, make sure it is not a possible imposter.
- If you can't see the person who is trading you then make sure that they are truly the person they claim to be.
- Use common sense. If something seems too good to be true then it probably is.
- If the imposter says they are on their multi-account then ask them to change back to their main character. If they refuse to do so - do not agree to any trade.
- If you are sure the one that is trading you is the original, you should never trade without a counter value from the person who wants to get something from you.
Example: If you got resistance boots that are worth around the same as a golden specialist card holder - let them provide you a golden specialist card holder as a counter value. Make sure to return it as soon as you get your stuff back! - Even if you received a counter value and the person who got your items disappears resulting that you will never get the items you wished at the beginning, it will still be counted as a scam.
Before the trade, make sure to form a trading agreement as explained above, make a screenshot of that trading agreement and you will be on the safe side. - Buyer or seller can still change their mind about a possible transaction as long as they have not received or gave away any goods of the trade. If either wish to change their mind then you need to revert the whole trade back as it never happened unless both parties agree that it is fine.
Example 1:
Person A: S> +13 monk whisper me
Person B: "Hello I wish to buy the monk"
Person A: "Sure mate, just you need to provide the card carrier"
Person B: "Alright! but I want you to secure it"
Person A: "Sure thing!"
Person A: -trades Person B-
Person B: -accepts-
Person A: -Puts in an item that is worth same gold as a card carrier-
Person B: -Puts in the card carrier-
Person B: *Takes screen shot of all the chat and trade panel*
If person A disappears now simply sell their item and you will get the gold back, and make a ticket to report the incident to us with the screen shot.
If the person A does not disappear then it continues...
Person A: -Trades person B with the card carrier that has the agreed +13 monk inside-
Person B: -Puts in the item person A gave them as secure-
* Both accept trade*
Person A: "Thanks man"
Person B: "thanks as well!"
Example2:
Person A: B> Warrior+15 and a blade+15 pm me.
Person B: Hello selling both of them, wanna buy for 450mill both?
Person A: sure man thanks!
Person B: perfect! I will put the warrior for 225mill in basar and then I will put the blade as well.
Person A: Sounds good!!!
Person A: -Buys the warrior-
Person A: Hey man I bought the warrior where is the blade?
Person B: Sorry, I got a better offer for the blade.
Scenario 1:
Person A: No man we agreed for both, I dont want only the warrior.
Person B: sorry but I changed my mind and found a better offer.
Person A: -reports person B for not honoring the trading agreement-
Scenario 2:
Person A: well that's too bad but I am fine with just the warrior, I will find another blade.
Person B: thanks for understanding and sorry!
Note: In scenario 1 Person B needs to give back the gold to Person A and Person A needs to give the warrior back to Person B.
Note: In scenario 2 the original trading agreement has changed by the new trading agreement of both parties agreeing to the change, and that Person A is ok with it so is Person B.
Final Notes:
- Make sure you will receive the card you both agreed to. (+13 monk 0 perfection)
- If person B runs away with the secured item and Person A remains with the golden specialist card holder it is still considered a scam from person B's side
That means person A needs to take the proper screen shots and report it to us. - If someone is selling you a betting amulet make sure to check how many tries it has left.
- Simply check if everything is exactly as your agreement with the other person no tricks involved.
Hopefully this guide will help you and keep your stuff safe.
